Operations manager of Georgia Exports Company, Josh Maynard told us about his experience with Timbeter and how our solution removed the long and labor-intensive process of hand measuring logs and increased customer satisfaction. Check his full testimonial below:
Georgia Exports Company LLC began its timber export operations in 2012 and began using Timbeter two years ago.
Our goal was to modernize our scaling process. Our process of implementation went as follows:
- We began using Timbeter at one of our export locations alongside the traditional scaling (hand measuring) method.
- We continued using both methods at one location until we had an acceptable data set (6,000) containers.
- We made a comparison of both data sets and found no appreciable difference.
- We then converted to only using Timbeter at that same location and made a comparison of the efficiency between that location and our other locations which were still using traditional scaling methods. We found Timbeter greatly improved efficiency by removing the long and labor-intensive process of hand measuring every log and transferring that data into digital form.
- We converted all our export yards (7 locations) to only Timbeter measuring.
In summary, our experience with Timbeter has been a resounding success. This application and supporting dashboard have allowed us to streamline the most cumbersome and time-consuming aspects of timber export while improving safety and employee/customer satisfaction. The process did present its share of issues but mostly attributed to user process and user error. Any issues beyond that of user input error were handled by the Timbeter staff with a speed and attention to detail not often seen in today’s software industry. The staff has always been available to answer any and all questions again with speed and efficiency. We at Georgia Exports Company LLC are well pleased with the products Timbeter has created and even more so with the service we have received alongside said products. We highly recommend this product to anyone in the timber industry and we will continue to use it for the foreseeable future.
